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Clinic Detail

Windsor-Laurelwood Center

35900 Euclid Ave, Willoughby, OH 44094

Average Google Ratings

Treatment Categories

Inpatient Mental Health

Mental Health

Reviews and Ratings by Google

Windsor-Laurelwood Center
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You are isolated with a bunch of strangers, and VERY minimal privacy, 24 hours a day. In their group sessions, some of the workers literally provide you with pages printed from the internet with no additional thought or effort added. Probably good for those who need isolation due to substance addiction, but absolutely horrible for anyone with social anxiety or autism.

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Windsor-Laurelwood Center
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Disclaimer: I was in an adolescent unit. I'm unsure what it's like in an adult unit. I have to say I am very pleased with Laurelwood and their care, especially while working with Dr. Toor who is very caring. The staff is wonderful, especially Cheyenne. The food is not great but it's not terrible either. Overall I am satisfied with Laurelwood

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Windsor-Laurelwood Center
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1st: I sent my daughter an outfit to wear and her brush. It was received by the facility the next day but they never gave her the package. Once she was discharged, I called them over and over again and was told I needed to speak with “Mary” who’s unit coordinator. I have never received a call back. Needless to say they stole a $60 pair of jeans of hers. Why would I send them? Why would they not give her her stuff? Why didn’t they call back with an apology and some offer?? This place isn’t very strict. My daughter enjoyed the place and wants to go back. The staff was nice though

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Windsor-Laurelwood Center
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I went there to get treatment for my suicidal thoughts and tendencies and my depressive episodes. However i was greeted with terrible treatment. The nurses misgendered fellow patients who were trans even after they asked several times to stop. The nurses treated me as if I was some inmate. They acted like I committed a crime. The nurses are extremely disrespectful and never respect the patients and they genuinely believe they are higher than the patients. The only few decent nurses here are the music therapist and one single male nurse everyone loved. Not to mention that they had very little control of patients. One patient had a melt down, instead of helping before things got worse, they let him get to the point where he picked up one of the large 20 pound chairs and threw it at the ground. It landed about 2 feet away from me and another patient. This caused extreme panic and anxiety between me and so many other patients. Another thing is that I got very little time to see the doctor. I only saw the doctor twice my whole visit. I should have seen her more. They told me i would be discharged after my first visit with her, yet she decided to keep me in longer. I didn’t hear anything from her for 10 days. I was stuck in that hospital for 14 days with terrible food and terrible nurses and doctors that didn’t care for the patients. For the love of any god you believe in, do NOT send your family here. They will come out worse then when they came in.

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Windsor-Laurelwood Center
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This place is the first place I ever went too, and I have to say this place is actually pretty amazing . The staff do care. The meals are great. You get lots of chocolate milk . They have a Salad bar. Fruits. Veggies. The beds and rooms are comfortable and cleaned daily. The showers and bathroom areas are clean everyday . Keep up the great work. They provide the necessary meds to make it through. They offer AA meetings and have art class type things. There’s a gym to play basketball. Highly recommended especially if you only have Medicaid you can’t go wrong here. People don’t really give this place enough credit but they deserve 5 stars .for what this place does and provides, don’t take them for granted.

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Windsor-Laurelwood Center
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They have a good staff for the children and good food they helped me a little bit and I did make friends

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Windsor-Laurelwood Center
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I was recently just here on unit 2600 and the overwhelming support by the patients and staff was incredible! I would like to say one of my highlights is when miss Trish almost died she was trying to see miss Momo’s shirt and she about fell in slow motion! Still replays in my head! Miss Momo was amazing everyone just loved her!! miss her so much!! The staff was always amazing if you needed to talk or just need space they understood. Another thing I liked about this place is that the staff share their stories as well I feel like that goes a long way because people feel more comfortable and open if both people have shared what they have gone through. I felt like I could be myself there and no one judged me and everyone was so accepting! Thank you for getting me the help I needed!

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Windsor-Laurelwood Center
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This is a prison. I was never sick, and didn't want to be treated. I still wasn't allowed to leave. I saw the doctor for about 15 minutes in the 5 days i was there. I feel like they just wanted my 7k dollars. I can't believe this place is legally allowed to operate like this. The group sessions met once per day. I think my group leaders name was Ashley? She was actually really sweet and fun to talk to. The food was really good too, but the doctors were a joke.

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Windsor-Laurelwood Center
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I was admitted to this place February 12th, 2020 and my experience was terrible. They said they would watch my meals and food intake due to my eating disorder, but they didn't do any of that. They would ask to look at my food and I would hide it and they would just say good job and leave me alone. And when we would have "gym time" they would let me workout and exercise right in front of them. The environment was unsafe and I felt like a burden to the staff due to their rudeness towards all the patients. The only good things they did were give us movie time and give me 2 ensures a day. There was only one good staff member who my unit would call Elsa due to her white hair and she was always sweet and kind and was the only staff member who ever seemed to care. My first night there I was terrified and scared, so a random person coming into my room in the middle of the night and taking my blood while I was groggy wasn't a good start. There was no warning. She just shone a flashlight in my eyes and stuck her needle in my arm while I was in and out of sleep. And they say you are supposed to have see-through doors, but they had 2-3 inch thick wooden doors that they would close at 11pm every night. There were fights that would break out and they would just give them calming medicine and they didn't do anything to try and help them or talk them down. I felt violated being pushed into a random place on a gurney strapped down and kids staring at me as I was wheeled down the hall. I would never recommend this place to someone who wants to get better and recover. Most of the kids there have been there 7-8 times. My experience was terrible and I'm sorry for others who went through similar experiences. Not to mention the fifteen minute phone calls with your family and forcing kids to get off the phone even when they are crying. I just hate this place with a burning pride. I'm sorry to those who had to go through this hell.

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Windsor-Laurelwood Center
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This was the worst experience of my life! I went in for depression and all we did was “art therapy”. No one on one therapy. Oh and my Third day there I was lining up ( like grade school) and we were CALLED INMATES! Are you serious. I asked the lead nurse to address the issue and I was told “That was a bad choice of words”. I committed no criminal crime for being there and that’s what they have to say. I was there seeking help so that I wouldn’t hurt myself and i am degraded like that. I and my family paid a TON of money to get help and I left feeling worse than when I came in. I couldn’t choose zero stars or I would have. STAY AWAY FROM THIS PLACE WITH ALL COSTS.!!! Do not put your family members through this. Oh and the girl who called us inmates is going to school to be a therapist!!! She should never be allowed to talk to people who are hurting.

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Treatments

  • 
                                            Inpatient or Residential Mental Health Treatment
    Inpatient or Residential Mental Health Treatment
    Inpatient Mental Health | Mental Health
    Inpatient or residential mental health treatment. Inpatient treatment is the most intensive level of treatment, offering 24-hour care in a secure unit of a treatment facility or hospital. Residential treatment is a step down from inpatient treatment. While there is structure and some monitoring to treatment, the big difference between residential and inpatient treatment involves the setting in which it is carried out. While inpatient treatment is typically carried out in a treatment facility or hospital, residential treatment is usually carried out in more of a home-like environment.
    342 Reviews
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