Had to reschedule and appointment because I had to bring my daughter with me to my appointment. I understand because of covid regulations but its ridiculous how I can’t get an appointment because I am not allowed to bring my two year old with me. Unfortunately her babysitter had to cancel on me, her dad wasn’t able to watch her he was working and we have no family here to leave her for an hour what was I supposed to do? It’s sad that I try to get seen for something but can’t get seen by a doctor only because my two year old was with me.
My first time here was for prenatal care (recommended by friends) and I have been getting my care here in almost every department since... I'm so thankful for their patient, kind and empathetic staff. Even their ER visits I have been in and out of within 2 hrs. Won't go anywhere else.
Cut my leg at home and needed stitches. The check in to room process went very smoothly. Once in the room, the doctor arrived in a short timeframe and was able to quickly diagnose and treat the problem, which for me meant stitches to close the wound. The registration staff then came by to get my insurance information and talk to me about my co-pay and insurance plan. The staff informed me of different options under my plan to reduce fees in the future which was very nice of them. Overall, I thought they were very competent and prompt and my care was exactly what I needed.
Can't even get through to talk to someone to get an appt - and when you do the reps are rude to say the least. And this has happened at different offices. They have an automated call system which is awful. And some want referrals before you can make an appt - EVEN THOUGH THE PARTICULAR WEBSITE does not say anything about referrals. Having had a pleasant experience prior to now - I have changed my mind. I have gone to Boston where none of this occurs - living, breathing people answer the phones - EVERY TIME, their demeanor is pleasant & they go out of their way to help you. So UCONN HEALTH - you promote yourself as being a top university health facility but fail the people who actually need services.
Jaime Imitola is the absolute worst neurologist I have ever met. If I could give no stars I would!! He made me feel very dismissed and that I wasn’t experiencing any of my mama symptoms (even though I was diagnosed prior to meeting him.) This guy was 45 minutes late to our appointment and the entire time he was with me he kept checking his watch, making me feel pressured/rushed. I did not learn anything from this appointment and if I did it would be that I have no say in what we do! (More like what would be done to me.) I am still waiting to start my infusions and this place just keeps sending me to voicemail. I need treatment ASAP, but obviously ms is a minor problem to them. I’m currently looking for a new neurologist. Thanks to this place I have never felt more alone and left in the dark.
Uconn Geriatrics is by far is the worst office I have ever dealt with. Everytime I make an appointment for my elderly mother they randomly change it to another day. They have no consideration for anyone. I have driven to a to a scheduled appointment only to find out they changed it. Not reliable in case of an emergency you will be forced to go to a take an elderly person to a walk in clinic. They book appointments six months in advance and then cancel them. They just don't care about their elderly patients. Very upsetting.
My grandmother suddenly fell very ill and was taken here by ambulance. The staff on the 2nd floor ICU was amazing to our family-- calling with updates as we flew from across the country. The nurse even told my Grandma, "Don't go yet. Your family is on their way." We elected for comfort measures only and they allowed the three of us to be bedside in the middle of the night. They brought us chairs, asked if we wanted anything to drink, and cared for my Grandmother like she was one of their own. Special gratitude to RNs Jasmine, Christian, and Mike. You embody what is means to truly be a nurse. We are grateful.