Normally, I have a great respect for this facility but today, November 1, I needed to talk to someone at 3:40,a full twenty minutes before closing and I kept having someone answer the phone and hang up on me! That's some gratitude for serving your country! You need to find out who answered the phones that day and fire them all! Nuff said!
The low level of healthcare provided through the Spartanburg VA Clinic cannot be over emphasized enough. Simple and basic phone communication is not possible the majority of time with this office. Once again today I have tried to call the office you put in an appropriate extension number which are supposed to have an advance, then you are usually rolled over to the Columbia phone center, and then they play a recorded message and after a few minutes another message comes on and says you’ve reached a number that is no longer in service and the line disconnects. They have been informed in the past repeatedly about this problem. I’ve had this happen more than a dozen times this year alone! So usually we have to use the VA is secure messaging email system to the VA healthcare portal, and usually it’s anywhere 2 to 3 days before someone will come back with the answer to your email. But in the case of today I am needing to get prior authorization to go for an emergency room visit, and after calling for hours to my local Spartanburg VA Clinic, and then calling directly trying to get through to the phone center in Columbia I cannot reach anyone and now it’s after hours and I won’t have any prior authorization if I do go to the ER this weekend. This is unacceptable and provides zero level of care when you can’t even communicate with your doctor. This has been an ongoing problem for more than a year. We thought we had it solved last year when we got a lot of people involved and for a few months it worked then they did something to the phone tree and it’s now back to where it just rings and rings rolls over and stops and cuts off the veteran. There’s more I could say about this clinic and some service scary mix up with medication and dosage, but you get the idea. I don’t know where they find the doctors that they find but your your average civilian doctor would provide better medical care than I’m getting there.
The system is broken. They are closed to vets to keep them safe at the same time sending vets to higher risk places to get what care they can, Sad. There are some real good people working there but you may never get to see them for real. Off to Wal-Mart to get over the counter meds since no one else will help.