Really great service from the physicians. People are right in that customer service in person (pre-COVID) is not always very nice but the treating doctors themselves are absolutely wonderful! Now, during COVID, the customer service over the phone is wonderful too. Worth giving it a chance for sure!
In every aspect of care, Seton has been possibly the worst experience I have had in nearly 15 years of mental health treatment. I have worked with them for over three years in several different capacities of care, and every doctor I have seen there has been condescending, listened poorly, and not taken my input into consideration. They have failed to read notes from previous doctors and even previous meetings with themselves nearly every time. I understand that this is a teaching hospital, but the supervising doctors merely enable the resident doctors and also do not listen to the patient. I have voiced my concerns repeatedly with Seton, and nothing has changed. If you have literally any other choices for mental health care, please choose them over Seton. This should be your last ditch option.
I have been calling for 6 months to be seen. Each time, the person I spoke with a rude and told me to call back. In August I was told to call back "in like a month because you know, covid". Seemed unprofessional, but these are weird times. I called back in September and was told they won't accept new patients until October, so I'd need to call back. I called back in October and was told I needed a referral from my GP. So I paid $25 to get my GP to send one over. Called back a week later and was told they will not accept new patients until at least December. When I asked if my referral would still be good then I got even more attitude from the already rude person answering the phone. After curtly saying I am on a waiting list she asked '"Well is there anything else?!" I cannot speak to the doctors on staff since thier gatekeepers have successfully kept me away, but I can tell you that this is not the way to treat psychiatry patients. If I was less stable, this process would have really set me off.
The level of care here is substandard. I came in for medication management and the first thing I hear is that "we are re-evalutating all of your medication". Then I have to jump through multiple hoops just to get a refill on a medication that I have been taking for almost 2 years. This is absolutely unprofessional and it appears that all I get to deal with is old hippies and young residents trying to prove themselves. They seem to feel that there is no sense of urgency on their part to provide care. This is not a game and I came here to continue a successful treatment program. DO NOT COME HERE unless there is no other choice. Pathetic at best
The DBT group I attended had multiple changes in staff. Nothing was consistent. Staff always started class late. Staff belittled & even called a patient a name in class. Sam Cunningham, Director of IOP, was called several times. However, when Sam Cunningham dismissed everything & basically was not interested in any of the issues. Don't call the number they provided to follow up, you'll just speak to the same people with the same lack of any care or follow through.
I was placed in the IOP that supposedly helps people like my self to learn to cope with and maybe overcome anxiety and depression. I explained to the group facilitator, I really struggle with hand writing. I have a learning disability’s, and I receive accommodations at school to help with it. I didn’t even bother going into much detail with the man. He didn’t respect the fact I have a disability that makes writing clearly nearly impossible!! I will not tolerate his disrespect.
I’ve been through inpatient rehabs and outpatient programs and none have been as good as this one. I go to the one in round rock it’s a smaller group and i love that because it makes it easier to share. Greg is awesome, he doesn’t judge and is really understanding. This outpatient group is different it’s a lot more personal and focused on you. i love this group and have a little over a month sober which is my longest sober time yet and i have no desire to go out and use. I feel very comfortable in this group and always feel comfortable and welcome to share without judgement.