My psychiatrist continually lets my important medications run out of refills and then I have to go through the trouble, nearly every month, of trying to get to the right person to get it filled. I have withdraws had to miss work yesterday due to withdrawing, and I rarely get to speak with my therapist or case manager. I have never seen such incompetence and unprofessionalism in my life this place is a joke I am going to go elsewhere for my behavioral health needs!!
My daughter, who suffers from borderline personality disorder, had an 8:00am appointment to see her therapist for the first time. After a recent a recent suicide attempt and hospitalization due to the ramifications of her actions, she was pinning her hopes on your facility to receive the help that she desperately needs. Upon her arrival for the first time, she had to wait over an hour, only to be told that her therapist had taken the day off for PTO. It would have been nice for a staff member to have contacted my daughter and offer an explanation before she anxiously drove to her appointment. This unexpected turn of events nearly sent her back to the hospital due to her BPD reaction and mindset. She has lost all hope and confidence with your facility due to the uncaring and unprofessional manner of which her visit was handled. People suffering from mental illnesses are sensitive to expectations and schedule changes, not to mention the perceived myopic candor of your staff.