this place did help me and my depression. however the main people who did make me feel more comfortable with the area were mainly the techs. they were fantastic and very calming with everything that was going on . the best ones that were there were MK , bridgette , and AD, almost gave this place a 5 star review due to them. they all made my experience at the facility so much better , leaving me with a feeling that i could always return and be comfortable . the only things that could use some help was hygiene since the toothpaste , conditioner , and deodorant was almost useless .
ABSOLUTELY THE WORST EXPERIENCE EVER. I helped my dear friend into this place for an assessment for mental health and they treated the patient like a dog. No outside contact. No aid for any anxiety attacks. No help when clearly the patient was in distraught. Chips and water was offered to my friend when an attack occurred. And no time frame was given especially to me who was awaiting further information. I sent a message to her that was of importance that never reached and I was told she would be able to call me at any time. But there are no phones in the waiting area. BEWARE! If your loved one decides to go here please see this review it is the worst place to go. Please consider another institution. If you love your loved ones then please do not admit them here. They do not adhere by any laws except money grabbing from capitalistic ideals driven from inpatient services.
I think people are expecting some amazing experience with a state mental hospital and that's just silly. My child has been to this place and Clarity and I'll tell you, the regimented routines here are great. The help my child got here was leaps and bounds beyond Clarity. I didn't see issues with cleanliness, I even stayed for dinner and thought the food was much better than I expected. Having some trouble reaching people I need to speak to for a follow-up but we're not the only patients here so I get it and will call again shortly. I am thankful for this place as is my child who also felt it was a tremendous help, and that's coming from someone who was originally put in there against their will. I would definitely utilize this facility again if needed but, fingers crossed that I don't.
Saved my life. Vanessa, Dan, and Esperanza are the most amazing therapists. Both Inpatient and outpatient has been so beneficial. Without this program I wouldn't be alive and I wouldn't be doing better. Everyone over in the victory unit was amazing. They were all the most kind and caring people I've met. I was also in magnolia and Annie and Jennifer were so kind while I was waiting for my transfer to victory.
My name is Regina Hill I work for San Antonio behavioral health. I can truly say, my management team is great when it's comes to handing complaints and families at needs. I been with the company over all: going on 19 years. San Antonio behavioral health care staff are very nice and management is very professional. I want to thank everyone for welcoming me in at San Antonio behavioral health care. Thank you for showing care toward the patients. Regina Hill
This place looked and sounded awful! Reception lobby was filthy and was unattended for the most part. Hagrid employee working the counter was very uncaring, unsympathetic, and unprofessional. All I could hear in the back was loud music, kids yelling and joking and staff members yelling at them… the joint ultimately sounded more like a gym class then a mental health inpatient treatment facility. Would never leave my child at a place such as this. The other staff memebers encountered were professional though, but no place like this should have such disparities between professional and unprofessional.
I’m only willing to give this place 1 star because the place was clean and the nurses and techs were very kind. However my psychiatrist, Dr.Arla was very unkind. She ruined the majority of my experience. She spoke very condescendingly to me and several other patients in my unit. For example she called one patient and unfit mother due to her issues, that should never be said to anyone. They’re supposed to support us and help us get better, not shame us. On top of that she would only speak to us for 2 minutes and rush us out. She always seemed to be in a hurry. I was only at the hospital for severe anxiety issues, not drugs or suicidal attempts and she tried to keep me there for an extended period of time which was not needed. I was told by other patients she’ll try keep you until the insurance runs out. After finding this out and requesting to go home I teared up a little bit and she told me, “seeing you crying actually makes me think you’re not ready to go home.” Which would be understandable if I wasn’t crying because of her being rude to me and keeping me away from my family for an unnecessary period of time. And I had found out after being discharged that she has me on two medications that have a major interaction with each other. So overall I really don’t recommend having Dr Arla but the hospital itself and the staff were great. I really want to shout out the night nurse Janette as well. She was the only nurse that really interacted with us and spoke with us individually from the heart. Also the hospital was very clean and organized. Several others and myself will be reporting the doctor for her unprofessional behavior.
If I could give zero stars, I would. My niece was hospitalized here and just got out a couple of days ago. She is 15 and attempted suicide by taking a whole bottle of pills. She suffers from severe depression. Her stay here at this hospital was horrible. The workers were very rude in the waiting area while she was waiting to get admitted. It was very uncomfortable. They weren’t considerate at all. They had the tv on in there and it wasn’t appropriate to have on. For example they had action movies that would possibly trigger a patient trying to get admitted. It was disturbing and highly unprofessional. They obviously didn’t care and I felt like they didn’t take any of this seriously. Mental health is very serious and by being there these workers seemed to not care. The nurses were rude to her as well and the other kids that were patients there. One nurse she remembers especially is named Jesse (a woman). She told me this nurse was incredibly rude and had a huge attitude. We are definitely filling out that form to return to the hospital and filing a huge complaint. The staff here at this hospital needs to be more compassionate towards their patients. You work at a mental behavioral hospital to help others that are mentally in need. These patients aren’t mentally stable to have someone be rude to them. If you are a staff member here at that hospital and you are rude to these patients you DO NOT BELONG HERE. I am so very disappointed in this hospital and will be writing a letter to the head of the hospital and I will be making a report with the Better Business Bureau.