Before I rip into them let me tell you the only saving grace is Shannon the after care coordinator. I was threatened by my therapist Brittany on my first day and she threatened me into compliance by telling me if I decided to leave my MOM would be charged 100% of the bill (I’m and adult my mom doesn’t pay for my care). Which we found out was not true from our insurance. They also told me if I chose to leave I was required to stay 72 hours. When I got there the very first piece of advice given to me (by EVERY patient) was to always check my meds because the nurses consistently give out the wrong meds. One patient told me she was given the wrong meds and had hallucinations for the entire day. Sue the nurse is EXTREMELY rude and will make you stand there and wait at the window as she sits there and scrolls through her phone and when she does finally acknowledge you she has an attitude the entire time and feels the need to let us know we are running on HER time. They told my insurance that they filled a 30 day supply of my medications but only let me leave with three and now I am not able to get it filled until June. My dietitian Melissa ignored that I was lactose intolerant and I was served three meals with cheese and two with milk and they just told me to take a lactose pill (that’s not how that works if I’m allergic I’m not supposed to have it at all). There are very few staff there who actually care about the patients, everyone else acts as if you are a burden or inconvenience to them. Please do NOT go here if you need help.
I had a great experience at Rosewood, the staff there was great and listened to my fears and concerns regarding anything. I was lucky to be a part of such a great community as well, and when the community started changing in ways the staff didn’t think was helpful to recovery, they addressed it quickly. I was there before Monte Nido took over. Rhea and KJ are the best and I hope they’re both doing well! ????
Rosewood is where I found recovery. Yes it was hard. And they made me so uncomfortable things. But without that discomfort I would have never found recovery. It’s been 4 years since I entered Rosewood and I am better than I have ever been in my life. I dealt with my eating disorder for 57 years. I am now 65 and just learning to live. I had been in 5 different center prior to Rosewood and rosewood made the commitment to me. The alumni program kept me focused on recovery and I credit that program to keeping me on the path to recovery. I now share with hundreds of thousands of people my story of recovery. Thank you Rosewood!
My stay here was a few years back now but long story short-- this place saved my life. Everything from the initial meeting and signing in and throughout the process of my stay here, was amazing. They helped me realize that my unhealthy relationship with food was a by product of other issues I hadn't dealt with and as much as I wanted to deny it-- they were right. Again, my stay with them was years ago but to this day, when I tell the story about how the staff here took me in, fought my insurance daily to keep me until I was healthy and the support they offered me when I was SO broken and in despair, I start to cry. It's overwhelming. The people that work here have a heart to serve and to see people get better-- it's not a pretty process but they don't care and they don't let you go through it alone. The town itself isn't great but this place is almost like a resort. They get the best of the best-- from the professional team of doctors, nurses, techs, therapists and nutritionists are top notch. I obviously don't ever want someone to have to get to a place in there life where they have to be admitted into a rehab facility but if I had to, I would adamantly recommend this place every time.
It's unfortunate that others didn't get the same experience here as I did. I truly believe Rosewood Capri was a pivotal place for my recovery journey. The staff truly cares deeply about the patients. Although they are understaffed most of the time, the environment and programming taught me much more real-world skills and application than any other place I've sought treatment from.