Just can't say how poor of a experience this was. The nurses are wonderful. That's it. Mice everywhere. Forced to go to your room for 1.5-2 hours a day so the staff doesn't have to watch you. It's like a jail. I'm 100% worse than I went in. Won't let you go outside, and barely have groups come Wednesday through the weekend. A joke of care. Absolutely absurd how they treat people with mental illness who barely can advocate for themselves. They definitely take advantage of the disability.
I want to thank all the staff in this facility especially to Ms. Mickey, Ms Ebony, Mr Jamal,Mr Gonzales, Ms Leatrice and Ms Cinthia, they went the extra mile with my daughter who had a breakdown and who was suffering a lot, they were very compassionate, kind and understanding. I can’t thank you all enough. My all be blessed. 🙏
I think this place did a wonderful job while I was there. I’m a kid who had trouble with my mental health. While I was there I was diagnosed by a test that I had 3 anxiety disorders and a mild case of depression. Of course this place is not a 5 star hotel, but this place gives a options of what food you can eat and has snack times throughout the day. They have social groups, a therapist, social worker, and a doctor you can talk to. The nurses there are all kind and never rude some follow the guidelines more strictly, but most of them are cool there is a day shift and night shift of nurses. The rooms are plain, so you can’t get hurt. No kid is allowed to have personal belongings like phones or jewelry. The parent or guardian should bring clothes. You can call a parent or guardian during lunch and before and after reflection time. Just overall good. No one gets treated differently. If you do report it.
Gave our vegan daughter meals she could not eat 11 out of 13 times, the other 2 were vegan but unappetizing; perishable foods ALWAYS had an expiration date of one day later than served. Complaints to staff, unit manager, nutritionists, and assigned physician -- 5 professionals -- could not resolve a simple meal planning issue. Others received moldy fruit, nuts when allergic to nuts, completely different meals than chosen on the menu planners. Do you want to entrust treatment planning to this group? We got a doctor's orders to override their "no outside foods" policy so we could bring food in to keep our daughter nourished. They gave our daughter someone else's meds once; woke her at 6AM to give her nonessential meds when she was already sleep deprived from noisy hourly bedchecks each night. Visitation was in a meat-locker cold room where families were LOCKED IN with no call button or phone for emergencies. Don't fly over this cuckoo's nest if you can avoid it; sadly, for emergency mental health care there aren't great alternatives, though we have heard better about Shepphard Pratt. This place, though, was a big fail on their goals of stabilizing a crisis situation, making patients feel safe and listened to, meeting minimum needs for food, sleep, meds, and, oh yeah, absolutely NO exercise or outdoor time. Zero alignment with long established health recommendations. We notified both the administrator and our insurance provider that we believe any payment was unjustified.