Terrible experience. This institution’s doctors actually pushed me closer to suicidal tendencies, for which I had to get further counsel. Have you ever needed therapy to recover from bad therapy? If you’d like to, try PPI! I think this place is run by people as some big joke. I had a terrible and uncomfortable experience personally with one of the psychiatrists (Dr. Ankit Jain), and was told that there would be follow up regarding this. Instead, I was sent an angry letter about cancelling services with one of their doctors and an aggressive ultimatum about my status within their office.
After being what I think was involuntarily committed by an actual crazy person, I with no real mental ailments, would never EVER recommend this place or doctors or anything. I respect doctors and people that want to genuinely help people but this place and it's campuses are awful. You go to these places with no issues and they'll make sure they do their best to give you some. It's a business not in the name of helping people. Being apart of their studies and stuff only made me realize how sane and normal I really am and how awful and how much malpractice goes on in those type of places.
Don't come here if you really need someone to talk to. I called beginning of March for postpartum. Was told to wait. My baby passed away end of March. I didn't get a intake until end of May only to be told to wait someone will call me with an appointment. It's the end of July beginning of August now still haven't spoken to someone. Only to be told again today you have to wait til someone is available.
My week at PPI was the worst experience of my entire life. Patients are treated like criminals, totally degraded. Nothing but hard surfaces, stale air, foul odors, constant noise, locked doors and a facility that is both sterile and filthy. The food is awful. The employees do their best with extremely limited resources and chronic under-staffing. DO NOT GO HERE!!!!! I heard back from PPI , here where it is public, and they say they're sorry they didn't meet my expectations. But a week after I escaped from their facility I wrote them a seven page letter, suggesting many no-cost improvements. Two months later they have still not responded. Again, the employees do their best with insufficient funding, but the management is uncaring and incompetent.
A family member was there recently for treatment and came home in worse shape emotionally than they had been before being admitted. Moreover, trying to reach someone on staff was unnecessarily complicated. I certainly hope someone in charge will see these comments and explain to us why this all happened.
I found this organization to be very difficult in all matters. I recognize that they do not perform easy services but the frustration level of trying to coordinate care is really remarkable. I am an attorney and I’ve dealt with many institutions but if you have been as frustrated as a PPI
How this is a top rated facility is beyond me. Basic things that affect people's mental health weren't even supervised. A child of mine didn't shower nor brush her teeth while there. She was offered no toiletries or things to take care of herself with. Her eating also wasn't monitored, but she was counseled on being underweight. We live three hours away and upon discharge they called us on the way home to discuss after care. This should have been done in person face to face prior to discharge. Lastly, a appointment was scheduled for a Monday morning at 830 am at their facility for a simple intake for outpatient therapy. Again, we reside three hours away! Was extremely hopeful we would receive help at a facility other than the one in our home town. This was a waste.
Absolutely HORRIBLE! My daughter was in this facility for 20 days! She was supposed to be here a week. This is our first experience as a family dealing with such horrible, uneducated people who work in a facility. The doctor my daughter was given DIDN'T truly listen to what we were saying at all. They had all her intake information incorrect. The doctor insisted she was admitted for suicidal idealizations which wasn't even correct. My daughter was a run away and our only options given at the time she was found was admit her to a mental facility or send her to juvenile detention. My daughter is currently dealing with PTSD and was scheduled for trauma therapy which could only be booked 2 weeks out at the earliest when I got her an apt. By, then she took off. We knew she was dealing with a mental health issue and this was the best alternative of the two and we were led to believe she'd be there just for an evaluation and health check since she was gone for 5 days. That ended up not happening at all. The doctor and nurse my daughter had I was not happy with at all. The doctor will talk down to you. She wanted to push pills on my child. On one of our virtual meetings she had someone's else's information and said my child tried overdosing on pills about a year prior. Which as completely false given my child can't even swallow medications. Then she nonchalantly was like oops, yea that's not hers. To a parent on the other end of a virtual "family session" it was an absolute joke and a huge mistake. You can't hear them half the time. You as a parent are talked down to and treated like a child. My husband and I felt they tried pinning us against each other. When I said no to the meds another person went to him rather then take what we said as a no. My child was bit by another patient and again we were told 2 different things. My husband was only told she received a bruise. While I was told the reason she had a bruise was a boy who bit her. These things went on and on with poor communication and different stories from people we spoke too. All are family sessions were not planned well. As a provider they should have a better game plan. In fact this facility and their methods made things worse for our whole family. The crisis plan and coping skills given (ice chips, putty and apparently a twitchy movement that makes your kid "release energy" from her hands) well...they were a joke. My daughters new twitch looked more like a patient who had Parkinson's and if it was helping her this began making the rest of us feel uneasey. My child's intake/out take forms were so messed up. My daughter's crayon journal notes specifically state she's not a suicide risk and then progressively change to feeling depressed .The trauma therapist couldn't meet with her in the facility, it then held up the truly qualified people from helping. This place was more like a summer camp with all the arts and crafts, ice cream, movies, and music therapy. But, who knows what was in between the fun because the info on the sheet our daughter said wasn't even what did occur.Upon discharge we were set up with no real game plan other then partial. My daughter came out so much worse. She was eating like a feral child,no longer wanted to shower.She became demanding, rude and a completely different child. As a parent who didn't know if my child was alive or dead for 5 days I wanted nothing more then to hug and see my child but that didn't happen. These people kept my child further from me. As someone who has CPTSD myself I tried explaining their methods were more damaging to me, my family and in trying to reconnect my child. Instead I've grieved my teenager as though she is dead because they further kept us apart, her little brother is now struggling with this and our family is falling apart. Her brief stay home was short lived and my child had to sit over 80 hours in a ward at the hospital waiting for a room to open for a pediatric patient at another facility. PPI is terrible.Overall the mental health crisis is terrible. I hope this stay else where is better.