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Clinic Detail

Modesto VA Clinic

1225 Oakdale Rd, Modesto, CA 95355, USA

Average Google Ratings

Treatment Categories

Veterans Healthcare

Reviews and Ratings by Google

Modesto VA Clinic
Review Text :

On 9/24 at the front check-in, my husband had waited nearly 8mins before told by the three sitting there that that someone will be with him: okay. While the person in the back office at that time got up to see why my husband continued to stand there not being checked in; then the lady in the front right office called him over to check him in (a few behind us by this time). We sat down. As others checked in. Another Veteran got to the front and asked to make an appointment with his doctor that day or as soon as possible, he just finished his labs. The front clerk was so rude by telling him to call the 1-800 and he said why can't I see and make appointment now? Then she told him he's out of line and needs to leave. He was upset at that point, apologized to everyone around and left. Mind you, he didn't yell or argue...just wanted to make a doctor's appointment. BUT as soon as he left, the three at the front desk laughed and snickered at him...we in the reception area all heard them!!! This is NOT how you treat OUR Veterans. This upset my husband that it raised his BP.  They need to be aware of other Veterans health and their action!!!!!

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Modesto VA Clinic
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Staff is rude and impatient with veterans. After over 50 phone calls to this office to simply get a replacement ID card the business office is so completely inept and rude. All of the reputation of bureaucracy and ineptitude is personified by this office. If you ever wonder why many veterans feel like they can’t get help from the VA, I can say from my experience it has always been from the business side and not the care side. There seems to be no oversight or selectivity for the customer service skills or basic ability to perform the task that people are hired for.

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Modesto VA Clinic
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Snails move faster than this place, plan on spending at least 45 mins waiting for anything. I know you're not supposed to complain about free stuff but this is ridiculous...

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Modesto VA Clinic
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These people are so rude and have a total lack of respect for people.I was listening in on my my 82 year old fathers conversation when he received a call from Destiney to schedule an appointment. I could not believe how she was treating him as she even became irate and treated him as an annoyance. In all the years of dealing with the VA this was out worst experience by far. We are going to ask to be reassigned from this clinic.

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Modesto VA Clinic
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I have been to many VA Clinics and by a long shot, this clinic is the worst. The doctor attrition rate is very high due to the lack of professionalism, any doctor that is decent has already left this clinic. The laundry list of issues with this facility consist of: Staff attrition, lack of competence of doctors, lack of professionalism from staff, understaffed. The staff cannot even understand how to make an appointment properly as the VA Palo Alto called to schedule a pre-op Covid Test for Monday that I had to call and confirm considering their lack of competence and of course it was not scheduled and I had to have it scheduled again. THIS CLINIC NEEDS TO BE RESTRUCTURED ASAP. The poor older vets attending this clinic are not being taken care of properly. This clinic is a disgrace to our veterans. Veterans advocates have been notified along with the Governor and Congress.

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Modesto VA Clinic
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Drs. At this place will make you feel stupid the way they talk to you like everything I ask is a big burned

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Modesto VA Clinic
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I also have private heath insurance from work. I was having a very hard time getting the help I needed. I finally called the Veterans Line one Friday. I was surprised at that time I even got an answer. They took all my info and by Monday I was having my first appointment with my dr. They even have had wonderful follow up calls and visits. Really different than what I had thought and heard. As a disabled vet I had heard that va medical wasn’t that good. Whoever said that is just wrong. The va really has taken my needs serious and are doing all they can and then some to help me out! The personal attention is wonderful. Thanks Va for helping when I couldn’t get help out here in the world!

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Modesto VA Clinic
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Very wonderful staff and a new doctor she was great. Nurse very friendly and helpful. Thank you so much for caring for my husband.

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