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Veterans Healthcare

Reviews and Ratings by Google

McHenry VA Clinic
Review Text :

When a VA nurse tells a 100% disabled veteran who just moved out of state, “we won’t fill your medications because you have to go get another primary care physician at your new location”, that explains a lot as to the kind of treatment our veterans are receiving! It will be weeks before I can get a new physician let alone an appointment and this woman DID NOT CARE until I called her out on it! Basically, she was telling me tough luck and accept it! DO YOUR JOB for the health and we’ll-being of your patients - US VETERANS!!! SHAME ON YOU!

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McHenry VA Clinic
Review Text :

I repeatedly told the receptionist that I cannot take a very important doctors call at work. But I was scheduled he would call me at 3pm so I explained this to my supervisor so I can take the call. So what happens? I get the call, but at 2 (TWO) pm whereas I could not answer it. Incompetents in it’s true form

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McHenry VA Clinic
Review Text :

I've been trying to reach them for a month to clear up an authorization issue on a time sensitive situation. No one calls me back. When I do talk to someone, they don't know what's going on. They canceled an appointment without telling me.

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McHenry VA Clinic
Review Text :

Too many times have I had to wait 30 mins or more just for a receptionist to answer the phone so I can get a simple answer about whatever I’ve called for. Not to mention miscommunication that leads to no callbacks or notes taken when I left a message for my primary care provide. Lastly, a primary care provider missing scheduled appointments is incomprehensible.

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McHenry VA Clinic
Review Text :

They don't answer the phone, so good luck trying to get ahold of someone to make an appointment. ALWAYS seen late. Ive been the first patient of the morning before and they were still somehow "running behind". This facility needs more staff.

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McHenry VA Clinic
Review Text :

Although relatively new to the VA Medical (less than 3 years), the experience at McHenry Clinic has been excellent. Appointments have been kept, Doctors have been thorough and go over the medical reports and respond to my query's with clear answers and instruction. Appointments and the medical staff at the Lovell Facility have been efficient and informative as well. I thank all who have been a part of my VA education and my health.

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