My Mother has been there for just over 3 years. Whenever I call I can NEVER talk to my mom. I'm lucky anyone answers the phone and that's after trying for 3 days. They have let whoever put themselves on her paperwork for being the contact person in case of an emergency. I'm her only Family that has anything to do with her. Not one time have they contacted me about anything to do with my Mom. After traveling 3 hrs to see her they wouldn't let me see her due to visiting hrs, where over...didn't care how far I drove. She has never been out of that place unless she was admitted to the hospital. Drs even come there so they dont leave. They dont offer help either so I can get her moved closer to me!!