Went in today was greatest by a representative given a sticker after verifying no Covid. Went to my appointment and sat in my car and had to say something about how great I feel coming to this clinic. Over the 20 years I have heard alot of negative things but I have to say. From the time you walk into the door I felt welcome and always informed about my health and to me seems like they really take care of me. I don't know what is being done right here but I thank you all for it. Seriously thank you.
Waited for a month and a half for a dental appointment for my spouse. Took a half day at work just for them to call me 30 minutes before our appointment to let us know that they need to reschedule the appointment and have to wait for another 90 days for the next available appointment. I asked why and was told because 1 of the 3 dentists on site had an emergency. I asked why the other 2 dentists can't accommodate our appointment, I was told that my only option is to reschedule or cancel. Unbelievable. There's some really good staff in this location but there are some who just don't care at all. I guess their emergency is more important than the Veterans needs. And what aggravated me the most is the lady who called never apologized for the situation and acted like we are asking for a wellfare service.