Highly recommend for any veteran to AVOID the LOPC TELEPCP SPOKE pact team and the Laredo VA clinic if possible. Their nurse, Nancy Benavides, will deny any of your medical requests and will not talk to your doctor about your health concerns and medication refills. Nancy is another lazy, incompetent VA nurse. Nancy and the Laredo VA Clinic Director should be FIRED immediately! This Laredo VA clinic should CLOSE. Instead, we should use the VA choice program 100% for the best care available in our surrounding area.
The clinic lacks Doctors for the 6000+ veterans in Laredo I have to continuously talk to the Medical Director and Administrative Officer to get something done. Some of the staff are awesome, while others shouldn't work there. Appointments are hit and miss. Depending on who you talk to. The telephone number takes forever to get answered. The gentleman at the front desk is mostly helpful but takes forever to get things done. Definitely not the best experience with the VA.
Horrible customer service. You call the general line and then go through the proper prompts to get to the scheduling office and then they hear a voice that isn’t their race and immediately transfer the call without saying anything. Then the line rings and rings and no one answers. Best va clinic I have been to is in Columbus, Ga and Battle Creek, Mi. These people are garbage. No one assists you in making appointment. It is best to walk in and rattle their chain. Completely ignorant help.