It was a little difficult to get through by phone previously, but now that COVID-19 Positivity rate is lower for the city, I find it easier to get through by phone and feel that I am receiving the same great attention and care here that I had received pre-COVID. A thank you to Deana at the front desk for being very helpful, and to Dr. Urdaneta and the nurses who work here for always returning my phone calls, and for prompt medication refills. I recently had a referral to the Dermatology clinic (Jesse Brown) and Dr. Anderson was very helpful, knowledgeable and prompt in filling a prescription. Thanks also to Dr. Vadakara at Jesse Brown for his great care and concern and excellent follow up.
I arrived at 8:30, was checked in and told to have a seat and wait. My appointment was for 9:00, so I was early. 9:00 passed, and 9:30 passed... and at 9:45 I went back to the check-in desk to inquire how much longer I would need to wait. The clerk freaked out that I was still waiting and found that my check-in didn't register and nobody knew that I was waiting. He scolded me for waiting too long before asking! The Nurse Supervisor immediately took me to the head of the line to get my vitals taken... and then I waited some more. It wasn't until 10:30 that the Doctor saw me, and he was done with me in 10 minutes... but I needed to give blood for lab tests. It is now 11:30 as I continue to sit here waiting to be called into the blood draw room. I asked the Technician and he gave me a curt response to just wait for my number to be called. I remember the last time I was here that my arm bruised up severely because of an incompetent Technician... and I'm anticipating this time to be just as bad. I don't know who gives this Clinic high ratings because in my experience is is mostly awful. Just think that I drove for 2 hours to get here and I'm missing a day of work. Not happy.