I don't know why all of the bad reviews are here. There is one guy that works the front window that talked very condescending to me when I asked if I could get my License back as I didn't want to forget it when I was getting my ID. There's a young man also at the front window who answers the phone also. He has amazing customer service skills and is always nice. My PA Valerie has been amazing and has been way more thorough than my civilian Dr. I absolutely love her and the thorough care she's given me since last year.
I came here first in late June as a non-resident veteran because I needed a covid test after exposure. As a caregiver for my 84-year old veteran grandfather & the boyfriend of a transplant recipient, it was urgent, and important I get tested. I got the runaround and was told they couldn’t help me. I ended up calling the VA in California who WENT OUT OF THEIR WAY TO HELP ME, while I was in Arizona. CA VA office called and followed up several times to make sure I could find Arizona resources. I submitted my paperwork to transfer my VA file to Kingman in early July. Heard nothing. I ended up going through two alternative Arizona healthcare systems for covid testing. I called Kingman VA today, November 4th, and I was magically in their system. Hmmm. I wait until December 18th for an appointment. I have heard about small-town veteran care before but seeing is believing. The staff has been cordial, and I’ll update this review as I learn more in the future.
this is by far the worst v a clinic I have ever seen. all the vets I have met here all say they are going to Henderson and vegas for care because of the condescending attitude of the lady doctor that thinks she knows it all. newsflash - she doesn't... worst va clinic in arizona
Absolutely a very strong 4 stars in most areas. A 5 in customer service, cleanliness and friendliness of staff. The security personnel that’s always there when I visit is super friendly and assists things to move along smoothly and help customers out The window staff are personal and friendly along with caring. Always a good experience with them. Especially James The lab man is hands down amazing. He’s very personal and professional. He knows exactly what he’s doing. Lots of parking available. Staff in the back are very though rough so far in my personal exp. Don’t judge this clinic for being associated with the govt and things taking so long