Right out of the military and they’re telling my husband he doesn’t meet certain criteria of his diagnosis therefore he is no longer receiving the meds he needs. 5 months retired and they’re already peeling away the diagnosis’s that took almost 2 years to reach while in service. Even when they did fulfill one prescription before taking it away, that took 2 weeks for them to put into the system, and that’s only because we called asking about it. It wasn’t even ordered! They don’t listen, they don’t care and but they certainly work harder at challenging any previous diagnoses. If this is what 5 months of healthcare from VA looks like then I can see why so many vets take their lives. How are they suppose to get help when they aren’t being heard? When their pain and/or mental health is pushed aside, questioned, or not believed. I’ll mention that upon waiting in the waiting room, another vet was very clearly distressed. He’d been waiting for his schedule appointment for over half an hour, even mentioned it to the front desk but got so frustrated he walked out. Absolutely go elsewhere if at all possible, especially when it’s mental health related.
My husband is a Veteran, 100% disabled. 5 combat tours. Another 2 tours as a civilian contractor. My father was also a Vet, along with my grandfather, uncles, countless cousins, nephews and my sons. My husband nearly died two years ago from an illness. Upon returning home, from 71 days in the hospital and 29 surgeries, he had a post-op appointment with his “doctor”. I went with him, as he was still unable to drive himself, and needed to use a walker for mobility. This “doctor” barely took the time to look at him. Just threw more prescriptions at him and pecked away at her computer. That seems to be all she ever does. We recently went in for his 6 month appointment. I went with him to ask questions about why he hasn’t received info on medical care and a couple surgeries he has been waiting on for over a year. These surgeries are extremely important for his way of life. They are needed after the medical issue that happened two years ago. No word on anything. Just excuses from the VA in Montana and zero help from his “doctor”. My husband is always the one trying to grease the wheels to get them to do their job. When confronted with questions and concerns she easily changed the subject. She doesn’t like confrontation, yet she invites it with her lax and uncaring attitude. She has no clue and doesn’t seem to care. This was not a good career choice for someone with zero compassion or ambition to help the Vets who served for all of us, including her. This facility is by far the worst I have ever seen. The only folks I have noticed doing their job and seeming to care are the ones who do the lab work. The man boy at the front desk is rude, talks poorly of Vets after they leave the office, etc. We witnessed his unprofessional attitude when we were there last week. Disgusting. Zero compassion, zero listening skills. We’ve had enough and are contacting our senator, as well as attorneys if need be. Enough is enough. I wouldn’t recommend that any Vet go here if you can help it.
Everyone needs to be very careful about this clinic if you have ratings. If you say anything positive about your self they take it and use it against you. They have lied about my conditions for years and purposely over looked x-rays and refused MRI and rehab and I have lost ratings and most of my health because their lies and negligence. Watch out brothers and sisters they will twist anything you say to reduce your ratings. Don't tell them anything positive if you are still suffering. I have gone through extra surgeries because they constantly lied about my conditions and refused to acknowledge my pain and injury. I have also noticed when I talk about how much pain I am in they refuse to write anything down. Then if you say something positive. They start frantically typing away and twist into sounding like you are completely healed just because one small temporary positive thing happened in your life. Watch out, don't tell them squat. Be honest about your pain don't let up.
IF I COULD GIVE NO STARS I WOULD I've had nightmare experiences at the Reno, NV and Seattle, WA VA hospitals and was hopeful that the clinic in the small town of Kalispell would be better. NOPE! My "doctor", P.A. Robinson seemed to care when he was new but tanked shortly after. He has since quit. The only person in that entire place that I've found that really and truly cares was Robinson's nurse, Wayne. He is what everyone in the VA healthcare field should be, compassionate and an advocate for us vets. I reinjured my knee (service connection) back in February and have never even gotten a diagnosis. It's now the middle of November and I am finally taking it out of their hands and going through private insurance. The only thing they did is get an x-ray and said there is nothing wrong. Good thing I know that only an MRI shows soft tissue. Wish they knew! They couldn't manage to get an MRI done in eight months. I did finally get on the schedule in Helena, two and a half hours away. They told me that was my only choice. I went there and got a hotel for my appointment the next morning. They called and cancelled my appointment an hour before. How pathetic! I firmly believe they purposefully frustrate you to the point you can no longer take it just so you'll leave and they don't have to deal with you. The piss poor excuse for a Psychiatrist, Jewitt, is no better. In fact, she's worse! It's no wonder vets are taking their own lives in VA parking lots all over the country! Makes me sick to my stomach! Kalispell VA Clinic... pull it together and do your jobs!
I have had bad experiences in the past with a couple of the doctors not recommending me for surgery for my legs many years ago when it should have happened and dismissing x rays that show clearly that i had injuries. But recently they have really turned around they attitudes. My current doctor at the VA medical Kalispell has been a great help and offered significant suggestions to actually provide true and clear solutions to my medical conditions and clearly he wants to help veterans despite the VA want to dismiss veterans medical issues. Some veterans do not understand how the choice program works. You have to have the appointment made and then it needs to be more than a few weeks out before contacting the Choice program about seeing a doctor outside the VA.I have used the Choice program it worked great for me when i needed surgeries on my legs last couple years