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Clinic Detail

John D. Dingell Dept. of VA Medical Center

4646 John R St, Detroit, MI 48201, USA

Average Google Ratings

Treatment Categories

Veterans Healthcare

Reviews and Ratings by Google

John D. Dingell Dept. of VA Medical Center
Review Text :

Highly inefficient provider. The reminder texts I receive tell me to go to the wrong location in the building. I showed my provider but no solution has come. And I continue to get the erroneous texts. Filling a prescription takes hours even without anyone waiting in the lobby. I assume they fill scripts being mailed, too. Every competitive organization serves the lobby customers before the deliveries... but not the VA. Idk maybe they fill it immediately and it takes 2 hours for the computer to update🤷‍♂️, same difference. They get one star because I am comparing them to the standard of customer care every other organization meets and exceeds utilizing a fraction of the resources.

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John D. Dingell Dept. of VA Medical Center
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Check ahead of time if it's after 4 or 5 pm. Some entrances may be closed. Hospital personnel were friendly and helpful. There are phone charging ports in the waiting room for your convenience. Due to the Covid policy in place right now it's just a visitor, for assistance, allowed. However, no minors are to enter the building. They try to be efficient and effective here but you may want to bring something to pass a few minutes time.

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John D. Dingell Dept. of VA Medical Center
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It's a pretty good Veteran hospital. People are pretty nice and helpful. The bad is you have to wait so long for an appointment most of the time.

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John D. Dingell Dept. of VA Medical Center
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I was at the ER and received exceptional treatment. The whole staff was so kind and took very good care of me.

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John D. Dingell Dept. of VA Medical Center
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Where to begin show up a half hour early for my eye exam appointment after waiting an hour and a half to get in and checking with the front desk so they know I'm there along with the kiosk they expedited somebody else through for an eye exam who got there late. Upon transferring from North Carolina VA to Michigan VA the doctor tried to push a whole bunch of testing on me that I did not want and signed me up for appointments after I told her no I guess listening to the patient really doesn't matter. Upon needing to get a prescription refill I was informed that they did not believe the other doctor who gave me the prescription who also is from the VA of course this was after just one phone call that they didn't believe me so now they are withholding my prescription until I can take a full day off of work for an 8 hour test never been so disappointed and frustrated in my life

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John D. Dingell Dept. of VA Medical Center
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The operators are the epitome of unprofessionalism. Alot of times you can't get through, the operators just hang up on rather than take your call. Veterans deserve better than this

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John D. Dingell Dept. of VA Medical Center
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Excellent medical services. They are serving all of metro Detroit. I go here for everything. Plus the hospital is recently renovated. 5 stars.

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John D. Dingell Dept. of VA Medical Center
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If you are in need of medical care, especially if you are in pain, do not go here. This place is a pathetic establishment. I have been calling for a month about service connected pain and nobody returns my phone calls. They just tell me to go to the ER. They are extremely rude too. The VA is a perfect reason on why medical care should be controlled by the private sector.

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John D. Dingell Dept. of VA Medical Center
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Some services are excellent like oncology for cancer. ButI'm going to think abou to Going to Ann Arbor for my dental treatment because Detroit VA has left me with no teeth on bottoms!The dental department falls short of my experience. 7 yrs to get upper teeth! No bottom teeth!

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John D. Dingell Dept. of VA Medical Center
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I get mixed experiences, from really knowledgeable and courteous staff that you want to adopt into your family, to the most rude people who treat you like you're a waste of their time. Usually, it's people who answer the phones that are rude, but, you definitely get a ray of sunshine, here and there! I love those calls! I try to be kind to everyone and, since kindness is contagious, I make it a point to see how many people I can "infect" with it!???? Most of the doctors are great! A couple are rude. As far as competence goes, again, they're not mind-readers so they can be wrong, but, most try to do a good job and meet the needs of the veterans. I'm pleased with 75-85% of my experiences there. It's definitely improved within the last 2 years.

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