Had my yearly appointment scheduled for December 2019. After noticing on myhealthyvet.com that my appointment was cancelled the day before my appointment I called and asked what was wrong because I did not receive a phone call. Told my provider was no longer there. Scheduled new appointment with new provider for Feb 2020. The day of I had to cancel my 1pm appointment due to being at er with wife with what they thought was a stroke. They rescheduled me for March 2nd. That morning they called and cancelled on me again. Wanted me to call back and reschedule. Finally get through today March 4th in which they told me the reason they cancelled was my provider was not ready to see me. Want me to schedule foe the end of April. Told then that was unacceptable and they told me to have a nice day and hung up on me. Something needs to be done about the VA especially the Hopkinsville office. It being run like this is a slap in the dace to all veterans and whoever hung up need to find s new job where they dont deal with people at all. I eill be submitting a formal complaint with the VA and the so called management company running the local VA clinic. I am tired of them treating vets this way because of the all mighty dollar is more important to them then the health of a soldier.
I have had a mixed bag of experiences here. They have wonderful nurses, lab techs, and most of the front desk staff, but I've also run into rude and incompetent staff on a couple occasions. Their phone systems are the worst! If the front desk is too swamped to take your call, it will ring someone's private office in the back, they usually can't help you with scheduling, and have to transfer it back to the front (it's a vicious cycle). My primary care use to be Dr. Younger and she was wonderful! I was sad to hear that she moved. I won't mention names, but the one I was switched to--though friendly--doesn't instill confidence. She seems very forgetful and I have had an ongoing issue with VA pharmacy trying to charge me for my service connected meds because she forgot to check a box. I have to call pharmacy with every refill, or they will try to charge me. The mental health provider that I was assigned--though nice--is ineffectual. If you are a woman vet, it's best to pay out of pocket and see Dr. Gorman (in Clarksville). Dr. Gorman helped me more in 2 weeks than the young lady at this facility did in 3 years! The nurses and support staff really hold this place together though! They are great!