I visited the Hoffman Estates clinic and one of the Tech's name Michael who use to be at the Elgin facility greeted me with warmth and a big smile. He has always been so personable and very good at what he does. He shows a lot of compassion for us Veterans. Keep up the good work Michael. Sincerely, David Soeder
Office called leaving a message to call back for an appointment schedule. I called - did not answer and even disconnected a second attempt. After two attempts and a redirect from Hines, I gave up. Do not bother advising a call back when you at times refuse to even answer the phone! Worst VA service ever experienced.
Professionalism and compassion go hand in hand at the clinic. I have always been treated with kindness and respect. The staff from the front desk to the medical personnel are the best. My physician is one of the best I have encountered in civilian or veteran oriented care. I would rather go here than anywhere else.
@Paul I'm sure your case is isolated and you are saying anyone who gets their blood work done there will have their vein blown out. I'd bet everything I had that your statement is not true. Please revise your statement to be more factual and relevant to your situation. I've been to this clinic and had blood work done. The staff is always friendly and the wait time is typically minimal. Please disregard the low rating because one person had a single bad incident. It's bound to happen.