Had a fairly positive experience until they released me. I was only given 7 days of certain meds even though they were fully aware I had no primary care provider to continue them and would not be able to acquire one until my New Mexico insurance took effect in December. They didn't care and refused me any refills. Tried many many times to get in touch with my doctor and social worker and it took weeks to get a rude and terse return phone call in which I was basically brushed off. I have mental health problems and was on completely new meds, I was on no condition to receive any after care info, be able to sign consent forms or have the ability to carry it out and yet I was shoved out the door with no real idea of what the next steps were. They were communicated to be but VERY VERY rushed and poorly so that someone like me with my memory problems couldn't possibly retain it. Completely disappointed in my aftercare and would give zero stars if I could.
It's been about a year and a half since I went to Haven and I am writing this review now because I still have nightmares about my experience there. I didn't speak to a therapist the entire time I was there. I briefly spoke to a doctor a few times and was put on medications I didn't want. Other than that, I just walked up and down the hallways all day. There is nothing to do, no treatment. Occasionally they do a group where you color a picture or something, but I wouldn't consider that treatment. Nurses push Venlafaxine on people for everything. When I got there I had blood on my hair and clothes. I asked to take a shower over and over and kept getting told someone else would help me. Nobody explained anything. I just sat in the room crying, covered in blood and freezing cold (nobody would bring me a blanket either). Most of the techs are unprofessional and poorly trained. They couldn't care less about any of the patients there. I heard them loudly discussing people who were coming in. Joking about people who had attempted suicide. At some point a female tech got mad at me for something and decided the best solution would be to make up a lie about me to get me sent to the other hallway where they kept senior patients. I felt very isolated in this hall and was angry that I was lied about. The medications I was on made me angry and paranoid and I was having flashbacks of abuse. I wanted to die more than ever and got so mad that I ripped the stitches in my arm out with my teeth. Nobody would help me, I just wanted out and I couldn't think straight. How can you get stabilized in this kind of environment?? At some point I was sitting in the cafeteria area and started panicking. I felt like I couldn't breathe and was having flashbacks of abuse. This happens a lot when I'm having episodes. I have PTSD and the flashbacks get very vivid and scary. I kept asking the people in front of me (a nurse and a tech I think) to please move back. They acted like they didn't hear me. I was panicking and they were so loud and nobody would listen to me. I kept telling them to please move away and they didn't. I have a nervous habit of scratching at my face and hands and I usually don't even notice I'm doing it until I'm bleeding. I was repeating over and over, "I'm scared". I ended up kicking the table and they noticed my face bleeding and grabbed me by my arms and started yelling at me. The older male nurse there was exceptionally mean and I honestly don't think he should work in that kind of setting. They dragged me down the hallway to my room and pinned me to a bed for a very long time. I think there were at some point 4 or more people holding me to the bed and I was freaking out. For one, if you're a victim of sexual assault and you're having PTSD flashbacks it can be very scary to get pinned to a bed in the dark while you're being yelled at. Second, I had a painful open wound in my arm where the stitches were ripped out and a male tech was squeezing his hand directly into the wound through my shirt. I begged him to move his hand but he told me I didn't have a wound there. I was petrified. I was sobbing and must've said, "Please stop, I'm scared" hundreds of times while frantically sobbing. They flipped me over and pulled down my pants to inject me with something. Very terrifying and triggering for obvious reasons. They didn't care. They bandaged up my wound the next day and made me sign some papers where they acknowledged that they were in the wrong and shouldn't have done that. I was too delirious and dissociated to even read them properly, I don't remember what they said. They moved me back to the other hallway and got me out of there pretty fast after that. I understand that I was hard to deal with in that moment but I don't think that should give them a free pass to treat me like I'm not human. Abuse is not mental health care. I have nightmares about being there and often just start sobbing when I think about how they treated me. How can people in that field be so cruel and evil and amoral? They should be shut down.
Honestly - I feel bad for writing a terrible review . Was a patient there seeking help and the whole experience was traumatic. There were only a handful of nurses and BT’s who actually listened . Luckily my social worker was good and listened to me . A lot of the nurses and BT’s were very rude and didn’t seem to care about the patients needs. I honestly wouldn’t even give it a 1 star . Me and my entire family were very disappointed. My mom called 5 times and all 5 times was either hung up on or put on hold for 20 minutes . Had some friends call and the receptionist said I wasn’t there (which I was) . It would take hours for the nurses to attend to your needs . I understand they are busy but when it’s creeping up on 5 hours for them to actually help you is alittle ridiculous. Very disorganized. If you have a loved one or if it’s you going there - I wouldn’t recommend this place
I thought this would be a great place for family with mental illness to get better. WRONG. they don't feed them, I mean they don't wake them up to eat, and the food is horrible, looks like gizzards with meat juice. Don't allow food delivery. Don't retrieve messages from family members to call back. And the "deputies" that r there to give them support and make sure they shower, eat, brush teeth, etc.. r so rude. My experience, when I call they answer as if the people in there r in jail. I might be wrong but my experience is not good right now.
This place helped me feel safe and helped me find peace at mind. Please don't stop taking your medications it is for the best for your loved ones and for yourselves. Don't be afraid to ask for help. I thought I could handle my voices inside my head I couldn't do it on my own....Thank you Haven for helping me.