My son had a medical procedure performed in March. I paid for the procedure in full on the day of service. With insurance adjustments, Gunderson owes me $700+. I have made several phone calls and it seems like it shouldn’t take 6 months to resolve this simple matter. I am pretty sure that Gunderson would not be OK with me owning them money for 6 months. It is frustrating. Update: After waiting 6+ months i did receive a check from Gunderson resolving this matter.
We go to Gundersen only for orthodontics, but when we call the ortho office, we are required to listen to their 1 min. COVID announcement before doing anything. Then when we are told to "stay on the line, or choose one of the following options," we get no options - we get the 1 min. recording again. Then when we finally reach a human and she has to transfer us, are we transferred? NO! Not until we listen to the 1 min. recording a THIRD TIME! I get that COVID info is vital, but I am trying to reach an ORTHODONTIST, not a vaccine clinic.
Nothing like getting sick at Gundersen Lutheran from a patient’s room (while working on the Critical Care Floor) then having nearly 2 months without pay And then getting hospital bills for it. I still have not caught up financially or physically. I thought it would be great to help the hospital during Covid… They did not even pay me my sign on bonus 800 $.
My son's father was brought in on med flight 8/13/2020. He had emergency, life saving surgery after a motor vehicle accident. He was not expected to survive but due to the exceptional care & prayers for God to save him. He is alive today. My kudos to the Gundersen staff to do what was needed to save his life. My concern though has been with the communication between staff & to loved ones. My son's father has had 3-4 room changes since waking from his coma. Family was never notified. We'd call the HUC desk & they said "he isn't here". Doctors & staff never notify family of incidences or successes. Multiple times I've left my contact information (I am a co-guardian of the patient) and they have lost or misplaced my contact info. I've called multiple times to take with the patient & they don't have my information. The physical care for the patient is exceptional but the care & communication for the family is lacking tremendously. When I give my info to a nurse today, the info is lost tomorrow & I have to explain myself again & again. I work in a hospital myself. Communication is a very vital piece. This needs to be worked on in the Gundersen System. Also you aren't just treating a patient (and we thank you for saving our loved ones life) but the family who is suffering too needs to stay in the loop. Sonething for you to work on. Thank you!
I cannot say enough good thing's about receiving care at GHS. Every Department and provider I have seen has addressed my problem/problem's with the utmost respect and integrity along with open friendly dialect. I have gotten into my visit's in a timely manner and only had one untimely experience with hearing back from my Provider's RN. Unfortunately the phone system was inundated with overwhelming Covid-19 calls and unable to take my call. I went to Urgent Care Onalaska Clinic and was seen, tested and released with prescription in hand for my symptoms all within 1 1/2 hours.. All question/concern's I had were answered clearly & concisely. Dr. even apologized for keeping me waiting 20 minutes. I Being a retired RN after working in both GL Hospital Clinic know too well what he meant. The people who reside in this Tri-State area are Truly Blessed to have access to Two Exceptional Medical Institutions's. Hospital/Clinic and being in his shoes I knew where he was coming from. I Don't think I'm bias being a former employee of the facility because everyone that knows me knows I " call a spade a spade". We would live in this Tri-State area are Truly Blessed to have 2 Medical Facilities