Fabulous experience form start to finish! Every staff member I interacted with was empathetic, kind, and knowledge! Intake handled everything with insurance seamlessly so I never had to worry about a thing, which was SO nice and took out all the hassle. It was super easy to make and alter appointments so I could always have sessions that were convenient for my schedule. COVID protocols we're always followed so I felt safe, which gave me added peace of mind. TMS worked wonders for me and I haven't felt this good in years!! I loved getting to see everyone's smiling faces each day and it was honestly a highlight to get to spend 20 minutes each day relaxing and watching HGTV during session. The treatments themselves were painless and I got used to pretty quickly. By the end I barely noticed it at all. I cannot say enough good things about Green room TMS in Cary!
I was misled by Shay. She told me that I would not have to pay initially to see Dr. Syed for 15 minutes virtual because it had not been approved by the insurance. She said he was only going to "confirm my information". I didn't want to come until it got approved. And this was a lie. Then when I started treatment, they wouldn't let me finish reading the paperwork which I found odd, and prior, they didn't explain anything. This can cause seizures and the doctor nor no one else was with me the whole time. The doctor was there only for about 7 minutes at the beginning and didn't tell me absolutely anything that was going to happen nor walked me through it. It was EXTREMELY PAINFUL that it gave me an immediate headache. I felt like someone was first hitting my skull with a hammer (when the doctor did it) and then it felt like a hammer hitting me between my eyebrows. Yes, that's how close the young lady put it on me!! Then she left and came back later. She said she couldn't bring down the level. I left with a huge headache!!! I was lied to and deceived. I went elsewhere to UNC and they were professional and took measurements and their machines were even newer, it didn't hurt.
Highly satisfied with treatment here. From the beginning at my consultation and every appt in between, their staff and doctors have been great and exceeded my expectations. I was a little hesitant of the treatment based on what I feel are false reviews, but Shayleh Maddy and Nichole P were all amazing. From the get go, Shayleh explained everything to me and answered all my questions that I had-- and there were a lot. Prior to scheduling a consultation, I did my research online. She reassured me that like with any treatment, there are risks involved, but with them being so insignificant the pros outweighed for me. At my first treatment, It was a different sensation but I adapted well to it and kept going to my daily treatments as prescribed. I would HIGHLY recommend TMS treatment and if in the vicinity of Raleigh, schedule at this office. They will make you feel at home and very well taken care of. These girls are great!
My mom got TMS treatments here for the full 36 courses. Initially, she was told by the dr office they might be out of network. My mom said she cannot afford out of network, only in network. They then told her they were in network. Then we get a bill for $14,000 for her treatment. Now, we're on the phone with the insurance company. They keep a call log and show that previously, they mistakenly told my mom her dr was in network, BUT they have multiple calls from the dr to the insurance company and the insurance told him they were out of network. My mom also has emails from the dr. office telling her that they were in network. So they lied to her basically to get her to get the treatments and now we're stuck with a huge bill we cannot possibly pay.
I had a great experience here! Everyone from the doctors to staff was very knowledgeable and made sure I understood the mechanics of the treatment before starting. The process was easy and I was able to start immediately, and the staff was incredibly friendly and helpful, especially Shay and Maddie who I saw the most. Would definitely recommend to anyone looking for relief from depression!