Everyone was always very friendly and made the experience more enjoyable, after TMS I feel like a new person. It really worked for my depression and I feel like I can finally start enjoying life. I would highly recommend this to anyone that feels like there is no other option.
So far my experience has been largely negative. I've been told wrong appointment times, they recorded the wrong information during my consultation, and their front office person has been particularly unhelpful (or outright non existent). They neglect to inform you until you start the procedure how painful it is on your eye. Be sure to take pain killers every day when doing this thing, otherwise get ready for 20 minutes of suffering. Lastly the parking situation is atrocious. They validate parking (if you explicitly ask them every time), but it takes forever to find a spot in the garage, and another 5~10 minutes to even be able to leave as there's usually a huge line where a single worker manually checks out every single person from the garage.