Today is 09/23/21 I have been trying to get an in person exam since 09/01/21, because my blood pressure is now higher than normal. As some other reviewers have said, callbacks are practically nonexistent. They told me when I called in I had a video appointment scheduled for 09/09/21, what they failed to do was notify me about it. I would name the individuals I did manage to speak with there, but since I don’t know the correct spelling of their names I won’t. I would hate to name the wrong person. I think there should be a way for veterans to use their medical benefits with a private physician and not have to go to VA clinic. This clinic should either be shut down or fire the current staff, based on my most recent experience I see why they have such a low rating.
Cannot get through to "eligibility/enrollments." Poor operator tried several times to get me connected but to no avail. Every attempt was met with a full voice mailbox. How am I supposed to get transferred from one VA to another if I cannot get through to enrollments? This is beyond silly but not unexpected.
One star because I can't give a negative star. Worst doctor/nurse experience I have ever had. With the service that I was given, you would think that I am in there every week complaining about something, when, God knows, I don't go near a doctor unless I absolutely have to. The nurse made me feel as if I were a bother to her, and the doctor, who couldn't be bothered to see me in person, did this amazing assessment of me and my symptoms from a totally different room and offered no treatment, just her opinion. No consideration given to anything I had to say at all. It wasn't incompetence, but more of a lack of caring. I pray our elderly veterans aren't given this same type treatment. Horrible bedside manner.
I would actually like to not give them any stars. Horribly run, you are lucky to not get someone rude on the phone if you even get someone on the phone, and one appointment can take an entire day. I wish there was someone who would monitor how awful this clinic is, but it doesn't look like there is anyone. If you have any other options take them! It's a shame our disabled veterans have to deal with this with no respect!