Thank you to all the nurses and staff . You are all amazing . Taking the time from your busy day to speak to me on behalf of my loved one . You are all caring individuals. Thank you again from the bottom of my heart . I truly appreciate everything you have done for my loved one and myself. Blessings to each and everyone of you .
This enterprise is an affront to what should be the central tenets of healthcare. For starters, it appears that this for-profit company has a very cozy relationship with the local police. The slightest objection by a patient during admitting evaluation (which is left to a low-level administrative functionary) is interpreted as "non-cooperation" and is then notated as evidence that a patient poses a "risk" to himself or others. After speaking with a member of the admissions staff (Julyne Viau), I was advised that the admitting dx--which is ultimately determinative of whether a person is going to be held against their will by Coral Shores---is nothing more than a guess. No effort is made to confirm the dx before forcing the person into submission--and non-compliance is deemed evidence of sickness. Surely a Catch-22. Therapy on most days consists of nothing more than herding patients into the dayroom to watch daytime television or movie re-runs. An hour or so may be devoted to encouraging patients to draw pictures with crayons about "how you feel." The psychiatrist, Ana Suarez, barely speaks English. Dale, a male nurse, was utterly lacking in empathy. You can be sure that all-night chatter and giggling among the night staff is going to preclude your getting any sleep. I was "evaluated" by "Dr. Theo" (PETER THEODOROPOULOS) who, over the four days of my involuntary incarceration, spoke with me for a total of fifteen minutes. (Like so many Florida docs, he's not a high achiever, having graduated from The University of the Caribbean Medical School.) If the purpose of the Baker Act is to EVALUATE whether a patient is a threat to himself or others, a psychological assessment would be the way to do it. However, Coral Shores exists to maximize bed occupancy--which equals revenue. Therefore no genuine assessment is made, just notes made with often erroneous exaggerations. Dr. "Theo" managed to squeeze two erroneous diagnoses onto my medical chart (either due to incompetence or fraudulent upcoding.) For example, after I had told him that I had received several ketamine infusions in the past to treat depression (a protocol now being intensively studied at the National Institutes of Health and around the world), he wrote down the diagnosis: "Abuse of hallucinogenic substances." Incredible. An intranasal version of this drug, estketamine, has already received FDA approval to treat depression and yet he mischaracterized my receiving it as a form of drug abuse. He is either utterly incompetent or is simply willing to lie on behalf of his employer. During my unwarranted confinement on the unit designated "Beaches," I was attacked and pushed against furniture and then the ground by a so-called "tech" named Bailey. This man must have weighed nearly 230 lbs, about 60 lbs more than I, and is at least 20 years younger. As per signs on the walls regarding Patients' Rights, I reported this incident (which was captured on Coral Shores ubiquitous security cameras) to Deidre Clarke, Patient Care Advocate. Clarke spoke with me briefly and despite my providing her with the date and approximate time of the assault, reported back to me that the incident was not captured on camera. Ms. Clarke's role as "patient advocate" is apparently more on the order of "risk management" (i.e., protecting Coral Shores from lawsuits). .
If there was an option for negative stars I would have picked that. My husband is currently in Coral shores. He went there yesterday to ask them about a medication issue. They had him walk through a door and that is where his nightmare began. He waited hours to speak to anyone and when he said he was just going to go home they told him since he walked though the doors he could not leave without a doctor discharging him and there were no doctors there till the morning. There are no signs on the door stating walking through them prevent you from leaving. His nurse last night told me he was so sorry and it was a good learning experience for the facility and that they needed a sign on the door so this doesn’t happen to someone else. I went in this morning to talk to them and find out what happened and the nurse Supervisor named Madonna informed me that she had no idea because she wasn’t working and didn’t even know if she was allowed to speak to me. I asked her to please check and see if He signed the consent that they could speak to me and she informed me that she did not have time and she would have somebody contact me. After an hour of no one contacting me I called again and again was not able to obtain any information as to why my husband was there. I went to bring him clothes and I asked Who I needed to speak to you to file a complaint against a staff member and they told me the only person was Madonna. I left and Madonna called me and when I asked her if she knew why he was there she had no answer for me so when I explained what he said she said there’s no way that it happened that way that she has been there for 4 years and that they’ve done everything legally. When I told her you just finished telling me you have no idea what happened she told me she wasn’t any help that she needed to go make other phone calls and when I told her I still had questions she told me to have a nice day and hung up on me. This woman has no business working in the healthcare profession with the little compassion that she shows to patients and their families. I am disgusted that someone like this is working with patients who are already struggling. I will be filing a complaint with the joint commission. My husband is still in there right now and he’s told that there’s not much they can do because it’s the Easter weekend. He is now missing out on Easter with his own children because this facility kept him when to my knowledge they have no reason to. It has been confirmed that the papers were signed last night giving them full permission to speak to me. This is not helpful to his already struggling mental health. All I wanted was to know what happened yesterday for them to refuse to allow him to leave when all he had was a few questions. So at this point my only option is to believe my husband and the few staff that were kind enough to tell me that what happened to my husband is not right and that they themselves don’t understand why he is there. Thankfully my husband has the support of family who are willing to fight for him. I can only imagine how awful it is for others who go there with no support. Do yourselves a favor and don’t let someone you love go here.
This place is horrifying. The staff doesn't care AT ALL that I've been trying to reach a friend FOR THE PAST TWO DAYS. Considering they won't allow visitation due to Covid-19, perhaps have more than two phones available for your entire population of patients. THESE EMPLOYEES JUST DON'T CARE! SHAMEFUL!
Seem nice people, however I wouldent trust them as far as I could kick them Try to drug patients without there knowledge. Its all about insurance . If you have it and its good. Your lucky to get out in a reasonable time If you have family inside. Keep calling them,call alot. The place needs to know that you care. Also watch what you say into the phone. If you have lawyer ,don't mention it over the phone. They will try to file some papers before your lawyer does,so best they don't know about any legal move on your part. I'm sure some patients need to be there,and that some are being helped.. However others that should be outside are kept as long as they can be . Be very wary... At the end of the day this a money making enterprise.