Bad communication rude staff makes appointments for clients without informing them and then penalizes them for missing appointments they never told you about closed out case before respond date receptionist is the meanest coldest person. Literally la colla location is horrible and a failure in mental health. Go to craycroft instead. Ask for Brisa shes the best case manager ever always takes time for you and goes above and beyond. Craycroft all the way.
I am very IRATE!! I have been taking a antidepressant for years. I came to COPE with my prescription. The represcribed the medication. That was fine. Then I missed the next appointment and called them and reschedule the appointment, they put me in like three months later, so now I do not have a presciption. I called the doctor and he prescibed until my appointment and then he put a hold on my antidepressants!!! How many times has the doctors told people on antidepressants to not just abruptly stop them, but that is what they did to me!!! I am beyond angry. This in unconscionable. This is irresponsible to play with someone's mental health and stability. I will definately be putting a complaint to the state and whoever I need to. Because this is irrepsonsible for a mental health care facility to abruptly stop someone's medication without even calling the person. They could have called in a bridge until my appointment that was 10 days away! This is also supposed to be an outreach center! NEVER have they done any outreach! I wish more people had a CHOICE of where to go, because this is not where I would choose to go.
I have seen 5 doctors in 18 months! Each doctor wants to change my meds and i have been hospitalized twice. My refill requests have been with them for three days. I told them it was importantly to refill my temaxapam and vyvance today because i am going out of town because my daughter had a baby. No one called me yesterday. Whenvi called today i was told no doctor was there tiday to sign off- except for special circumstances and mine wasn't special. My trip will now be postponed for who knows how long. It is Jaylyn, medical assistant who is the main culprit. She does not relay my messages, iNEVER answes her phones dies not call back. Leo quan is the nurse practitioner i am seeing--- via monitor. I have not seen him in person. VERY FRUSTRATING and unprofessional. I am at their mercy and they just dont care DO NOT GO TO COPE COMMUNITY SERVICES