Should be false advertising to put "Professional" in their name. Went in for initial appointment. They took insurance with no issues. Set my first counseling session for today at 11am. Had requested an evening appointment to avoid missing work (I have a job with time parameters for projects). They explained that the first appointment is only available during the day. At that time I had stated that the reason I came to them in the first place was that the practice I went to previously had a habit of canceling last minute and costing me days of work for no reason. They assured me they don't do that. Day before my appointment (3 weeks after initial visit) they leave me a voicemail saying that they made a mistake and scheduled me with a doctor that didn't take my insurance. When I expressed that I had jumped through a lot of hoops to get time off and I'd like to get in with another doctor at any available time today. They basically said "Sorry about the mistake but we've been really busy." They then asked if I'd like to reschedule. I asked how we could make sure this didn't happen again and why they waited 3 weeks until 5:30 the evening before to call me. The one thing I will say is that they were polite about telling me "too bad".
Kevin Coleman is nothing but a joke and a bunch of liars. They pink slipped my son and told me it was court ordered, but it was not as my son never want to court which he has a legal right to attend the court hearing. They also refused to listen to me and have my son released or transferred to another facility. I am filing a complaint as well as hiring an attorney to fight the wrong doing and the lies as well as how my son was mistreated.
This was a disappointing experience. Been speaking with the employees on the phone about the services offered. Was told I could just walk in. Except I got there and was told there were no appointments available? For 2 days got a different impression on the phone. They actually made me feel like I was bothering them. Mind you the waiting room was completely empty. I finally had the money to get there and was turned away in humiliation. Guess I'll come back Monday? Hopefully they'll be people there on Monday? Uber driver said he had 2 others he picked up saying similar things. What a shame.
My son needed help and I sat in an emergency room who turned around and sent him to Coleman access. They did not help him whatsoever. Now they’re sending over a case manager after I spent a week finding him a good counselor somewhere else and he signed up for a better case management. Instead of obeying what my son and I have done a case manager by Lori Warner went right behind my back got my son to sign things he did not understand. Now she is coming to take his only good counselor he’s ever had away from him because she is not in line with Kevin Coleman. This is the place that didn’t help my son and now they’re trying to lie cheat and manipulate him I do not recommend Kevin Coleman anyone