The care I am the staff are good except for Southwest unit but they should really try to take all ages on Medi-Cal not 65+ I don’t know why they do that but it makes it very difficult to find a place to get help and plus I cannot go here anymore because of medi-cal :/ but overall they are pretty good but they should really try to change their insurance policies
I have been to this hospital multiple times. August 2019, December 2019, March 2020, And twice in May 2020. I am giving one star because the last time I was there I was suicidal and not sleeping. After 10 days of a stay I was not ready to go home. The doctor and team knew that I was suicidal still and they told me there was nothing more that they could do which is crazy that they would say that! I have never been back to this hospital and hope that I don't ever have to go back. I am not sure how I feel about this place but grateful that I did have good experiences in the first few visits.
This facility was awesome. Our daughter volunteered to go into an inpatient facility and we are so glad that she was sent here. The staff was very helpful and kind. We heard our daughters tone get better everyday when we spoke to her. She said after her visit that the staff was so kind to her and she was treated very well. As a note to parents, when your child is checked in and you get a chance to speak with the nursing staff, give them some info on your child's nature. Tell them a it about your child's personality, triggers, and moods. It will help them care for your child that much better. Again, the nurses and therapists we dealt with were wonderful. This was a difficult time for the family and they helped our family go through it as smoothly as possible.
The nursing staff are great. I don't remember all their names, but Raul was a great, upbeat, welcoming nurse to have in the early mornings. He kept my spirits high. Brion was one of several insightful group therapists. Even the other patients were great, minus one who wasn't in touch with reality. The staff acted very quickly and efficiently when this patient gave me a scare. But I had a great time with the other patients. We kept ourselves entertained with cards and chess in between meals and groups. Everyone really seemed to watch out for each other and root for each other. My doctor wasn't great, but not bad. I've never had a good inpatient doctor out of all my 15 odd hospitalizations. It gives me peace knowing that if I ever lose my mind or my spirit again, I wouldn't hesitate to go back to Aurora Charter Oaks. I learned valuable lessons in the groups, felt safe, and rededicated myself to meditation thanks to Aurora.
In 2018 I spent just under 2 weeks on a 5150 in the detox and depression C1 unit and I met the kindest, most constructive nurses, therapists, and doctors there, along with other patients. I owe this facility and it’s introduction of AA to me, my life. Charter Oak is the reason I’m sober and mentally well. They helped me get a scholarship to Puente House and helped me get the care and medication I needed to not have constant suicidal thoughts and helped me understand what I was feeling and why. Thank you Charter.
Was admitted in the adolescent until around February and it was amazing. I had Dr.Cruz and he was amazing. I struggled with Depression, PTSD, Anxiety, etc. Although I was receiving treatment at an Outpatient facility it still didn't seem to help me until I was prescribed the right Medications and got the support I needed. Met some amazing people there and the staff was very kind. However there was one incident in particular where a patient called for female staf and several male staff arrived, she was smaller and there were plenty of female staff available. But overall the staff was wonderful.
SUCH A GREAT HOSPITAL. I TOOK MY DAUGHTER(TEEN) AND WAS ONE OF THE BEST HOSPITALS. NURSES AND SOCIAL WORKERS/CASE MANAGERS/THERAPIST ARE THE BEST!!!!!!!!!! THEY ARE REALLY THERE TO HELP YOU. NOT LIKE OTHER HOSPITALS WHERE YOU HAVE TO KEEP CALLING TO GET AN UPDATE. MY DAUGHTER HAS BEEN TO COLLEGE VISTA (TERRIBLE PLACE) AND SHE HATED IT THERE. THE STAFF HERE WERE AMAZING. THANK YOU FOR ALL YOUR HARD WORK AND DEDICATION FOR HELPING PEOPLE
Went to residential treatment here. The absolute best decision of my life. Went in to stop drinking came out with so much more understanding of ME and how my brain works ( or doesn't work) staff are excellent and all are extremely caring of everyone there. Robin is amazing. I highly recommend Charter Oak!